Privacy policy

This Privacy Policy describes how we collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Title

Last updated: April 2025

1. Contact

2. Collecting Personal Information

3. Sharing Personal Information

4. Behavioural Advertising

5. Using Personal Information

6. Selling Personal Information

7. Your Rights

8. Cookies

9. Changes

10. Complaints

1. Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at vektoinfo@outlook

2. Collecting Personal Information

When you visit our website (the “Site”), we may collect certain information about you and your device. This includes data that helps us operate the Site effectively, process your orders, and provide customer support. Any data that can identify you, directly or indirectly, is referred to in this Privacy Policy as “Personal Information.” Below, we explain what types of Personal Information we collect, why we collect it, how it is collected, and with whom it may be shared.

 

I - Device information

  • Purpose of collection: To ensure the Site loads correctly on your device, and to help us understand how users interact with the Site so we can improve its performance and user experience.
  • How it’s collected: Automatically through cookies, log files, web beacons, tags, or pixels when you visit or interact with the Site.
  • Disclosure: May be shared with our service provider, Shopify, for analytics and functionality.
  • Types of Personal Information collected
    • Web browser type and version
    • IP address
    • Time zone
    • Cookie identifiers
    • Pages or products viewed
    • Search terms used
    • Interactions with the Site

II - Order information

  • Purpose of collection: To fulfill your orders and provide the services you request. This includes processing payments, arranging shipping, sending order confirmations and invoices, communicating with you, detecting potential fraud, and (if applicable) sending promotional content based on your preferences.
  • How it’s collected: Directly from you when you place an order or input your details on the Site.
  • Disclosure: May be shared with Shopify, our e-commerce platform provider, to process transactions and manage fulfillment.
  • Types of Personal Information collected:
    • Full name
    • Billing and shipping address
    • Payment details (including credit card numbers)
    • Email address
    • Phone number

III - Customer support information

  • Purpose of collection: To respond to your inquiries and provide support.
  • How it’s collected: Provided by you when you contact us.
  • Disclosure: Not routinely shared, unless required for support services or as permitted by law.
  • Types of Personal Information collected: Any information you provide during the support interaction (e.g., name, email, order details).
  •  

Information About Minors

Our Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children. If you are a parent or legal guardian and believe your child has provided us with Personal Information, please contact us immediately so we can delete the information.

3. Sharing Personal Information

At VEKTO, we value your trust and are committed to protecting your privacy. We only share your Personal Information when it is necessary to deliver our services, comply with legal obligations, or improve your experience on our Site. Below are the circumstances under which your Personal Information may be shared:

 

With Service Providers


We share your Personal Information with trusted third-party service providers who assist us in operating our business, fulfilling orders, processing payments, delivering products, and improving the Site. These providers are only given access to the data necessary to perform their specific functions and are contractually obligated to keep your information secure and confidential.

  • For example, we use Shopify to power our online store. You can read more about how Shopify handles your Personal Information here:
    https://www.shopify.com/legal/privacy

Legal Requirements and Protection of Rights


We may also disclose your Personal Information if required to do so by law or in response to valid legal requests (such as subpoenas, court orders, or government inquiries). Additionally, we may share information if necessary to:

  • Enforce our Terms of Service or other agreements
  • Investigate or prevent fraud, unauthorized transactions, or other illegal activities
  • Protect the rights, property, or safety of VEKTO, our customers, or others

4. Behavioural Advertising

At VEKTO, we aim to deliver a personalized and relevant experience. As part of this effort, we may use your Personal Information to show you targeted advertisements or marketing content we believe may interest you, based on your interactions with our Site and services.

 

Tools We Use


- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.


- We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).


- We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.


For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.


You can opt out of targeted advertising by:


FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info.

Learn more about how Google uses your information: Google Privacy Policy

5. Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

 

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:


- Your consent;

- The performance of the contract between you and the Site;

- Compliance with our legal obligations;

- To protect your vital interests;

- To perform a task carried out in the public interest;

- For our legitimate interests, which do not override your fundamental rights and freedoms.

 

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

 

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.


We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.


Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.


Services that include elements of automated decision-making include:


- Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.

- Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

6. Selling Personal Information

Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

7. Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.


Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

 

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.


If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

8. Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.


We use the following cookies to optimize your experience on our Site and to provide our services.


[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]

 

Cookies Necessary for the Functioning of the Store

Reporting and Analytics

[INSERT OTHER COOKIES OR TRACKING TECHNOLOGIES THAT YOU USE]


The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.


You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.


Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.


Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

 

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

9. Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

10. Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.


If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority.

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